Connected Space offers fast,affordable and high speed fibre internet access to apartment blocks and individual tenants within our Atlantic Seaboard and Cape Town coverage areas. Our apartment fibre service eliminates any fixed monthly fees or line rentals as well as big network installation fees.
Connected Space apartment wifi services are already active in various apartment and office blocks in Vredehoek, Tamboerskloof, Cape Town, Bantry Bay, Royal Ascot, Sea Point, Green Point, Gardens and Three Anchor Bay
Connected Space operate both Wireless links and direct Fibre to the Block or Fiber to the Home (FTTH). Fiber to the Block (FTTB) is a type of fiber-optic cable installation where the Fiber cable goes to a central point on a shared property cabling provides the connection to single homes, or apartments.
Standard package for users who don't need large amounts of data.
Our basic uncapped package, so you never have to worry about data limits!
Faster uncapped, perfect for streaming videos
Basic highspeed internet package.
Need more data with faster speeds? This ones for you!
Have any questions? See below for our most commonly asked questions.
Our wifi link can take up to 2 weeks, depending how busy we are but we try schedule all installations within 3 days of receiving applications.
Our fibre installation are subject to council approvals and can take 3-6 months. Our apartment wifi installation can take up to 2 weeks, depening how busy we are but we try schedule all installations within 3 days of recieving applications.
Depending on your packages our speeds range from 4mps - 150mbps
No, for both our wireless link and fibre solutions no other hardware or lines are required, we will install it all
No problem, as long as you are in coverage area we will get you linked up.
Yes you can upgrade or downgrade at no additional cost, however we need to be notified at least 1 week before the end of the month.
Because of our shaping policy, speeds are varied for different protocols. Meaning that your video calling and streaming will receive a higher priority than downloads. So the speeds across those services are different. The main protocols that are served first are email & web browsing, then video streaming and chat, then certain downloads, etc.
There is no "hard" limit. It's like any normal router.
Fair Usage, in our terms, refers to that fact that we may shape your connection. The connection will be shaped not on a user-per-user basis but rather a connection (or protocol) basis. We do this to ensure fair usage across the entire network. Instead of a single user abusing the system, then the ISP realising this and shaping the user, we analyse traffic in realtime. If we notice that congestion is happening, protocols like bittorrent and large downloads will automatically receive a lower priority on the network to ensure things like web browsing and emails are still fast. This is how we "shape" and ensure Fair Usage.
The R969 includes the installation and activation of your apartment wifi service as well as one access point per a unit. The Access Point remains the property of Connected Space.
We build and maintain our own network. This means you don't need expensive landline rentals, no ADSL. Also, because this is our network, we can quickly and effecienty resolve any issue - There is no reliance on any third parties!
If we already operate in your building, from signup to install can take as little as 2 days!
Connected Space provides all needed equipment to get up and going, at no extra charge! Once the installation is done, you will be online!
Pay by debit order, online or via EFT. Whatever you like, we support
© 2015 Connected Space
Our home wifi service is subject to a once off R969 activation fee which will include an access point that remains the property of Connected Space. Upon cancellation of the service the tenant has 48 hours to return the access point to connected space. The tenant is required to pay monthly fees by the 7th of each month to avoid disconnection. Suspension of services is requires a 1 calendar month notice period. Although all care is taken during the installation, Connected Space cannot be held liable for any damage to property.
Users exceeding the traffic limit for our apartment wifi service as listed below will be soft-capped. Our internet service is designed to allow apartment wifi tenants as much internet as they want - for some downloading, streaming media, browsing, emailing and more.
It is not designed for computer programs that are setup to continuously download 24/7, every day. The vast majority of your tenants will be able to use as much internet as they want and consider this connection to be uncapped. However, those that excessively download through our network will be soft locked.
What does this mean? Peer to Peer file sharing will be slowed during peak times (9am - 10pm) Our Fair Usage Policy automatically identifies extremely heavy users and manages their bandwidth in order to protect the service of all our other customers.
Our Apartment wifi service focuses on prioritization and will protect the quality of service for the majority of our customers, while at the same time still allowing heavy bandwidth users to continue to access internet services within certain restrictions.
Connected Space encourages responsible usage of the infrastructure and network. As a customer it is prohibited to share your network or rebroadcast your network with neighbours. Should any customer be caught misusing infrustruce an immediate lock on the account will be placed and no additional services will be provided to that customer.
Once the installation is done some tweaking normally needs to occur to ensure best connectivity is achieved. We please request clients are patient during this period as there may be outages and poor connectivity while we do the necessary work and commissioning on your line. This can take up to a maximum of a week, although we always aim to get it resolved asap.
To qualify for the refund, the router needs to be delivered to the Connected Space office on the last working day of the month of cancellation. Should a technican need to come and uninstall the equipment, it will be charged at a R450 call out fee.