Connected Space is a Cape Town fibre and wireless ISP running its own network. We survey your building for free, install in about two weeks, and look after your residents directly. You don't field the complaints.
Most of what managers dread about internet providers, the contractors, the complaints and the surprises, is exactly what we take on.
Where we can use existing risers, conduits and trunking, the body corporate doesn't pay for the installation. Optional extras such as intercom are offered at cost.
Not every unit has to sign up. In most cases one signed-up unit is enough for us to bring the service into the building. Residents join when they're ready.
Residents contact our support team directly, seven days a week. Problems don't land on your desk.
We run our own lines, not third-party infrastructure, so we don't pass line rental fees on to residents.
A wireless link can be live in about an hour. Direct fibre takes longer because of trenching. The in-building setup stays the same, so you can move to fibre later.
You stay in control at every stage. Nothing is installed until trustees have approved the plan.
Tell us about the building. It takes a minute.
We inspect risers, conduits and roof access.
We send a proposal. Trustees approve the plan.
About 2 weeks for a full block, in working hours agreed with you.
Residents connect online, when they're ready.
A wireless link can be live in about an hour. A direct fibre line can take 4 to 5 months because of trenching.
Most buildings start with resident opt-in. Others prefer the building to take care of it. We'll talk through what fits.
We bring the service into the building and each resident signs up individually on a standard package. No cost or commitment for the body corporate.
The building arranges and pays for the service, and recovers it through levies or from tenants and landlords. Term and service levels are agreed with you individually.
Where we are the only provider in the building, residents get significantly lower pricing than our standard packages. Speak to our sales team about what that looks like for your building.
When a building commits to Connected Space, we offer 2 free lines for things like CCTV and the building manager's office. It's up to you what they're used for. Ask sales how this applies to your building.
You're responsible for who comes onto the property. Here's what we put in place.
Licensed to operate our network.
Every installer is screened before they work on site.
Installs are scheduled with the building manager.
Member in good standing.
Standard prices below, on fibre or wireless. Installation is free for residents. They can upgrade or downgrade at no additional cost, on a monthly billing cycle.
| Speed | Per month | Data |
|---|---|---|
| 20 Mbps | R299 | Uncapped |
| 30 Mbps | R399 | Uncapped |
| 50 Mbps | R499 | Uncapped |
| 100 Mbps | R650 | Uncapped |
| 200 Mbps | R950 | Uncapped |
Each apartment gets a router, installed by us. It's a once-off payment and the router is theirs to keep (a refurbished router for R499 is available when in stock). It isn't locked to our network.
No contracts and no notice period. Residents can cancel at any time; service runs to the end of that month and they are never billed again.
Get lower pricing again. Ask our sales team.
Something to circulate before the next trustee meeting: how the installation works, the equipment that goes in, the safeguards, and the FAQs your residents will ask.
Download the PDFIn general no, when we can use the existing risers, conduits and trunking. Optional extras such as intercom are offered at cost. If the building prefers to pay for the service itself and recover it through levies or from tenants, we agree that with you individually.
No. It is opt-in. In most cases one signed-up unit is enough for us to bring the service into the building.
A full apartment block can generally be done in about 2 weeks, with all tenants up and running. Once we're in the building, new residents are usually online within 48 hours of signing up. A wireless link can be live in about an hour. A direct fibre line can take 4 to 5 months because of trenching.
Installs happen in working hours agreed with the building manager, using vetted installers.
Our support team. Residents contact us directly. Support hours are Monday to Friday 06:00 to 22:30, and Saturday, Sunday and public holidays 08:00 to 21:00.
No. We run our own lines, so we don't pass line rental fees on to residents.
The R999 is a once-off payment for the router installed in the resident's apartment. The router is theirs to keep and isn't locked to our network, so it can be used with another provider. It isn't refundable.
No contracts and no notice period. The service is month to month and residents can cancel at any time. If a resident cancels part-way through a month, their service runs until the end of that month and they are never billed again.
Buildings that commit to Connected Space get 2 free lines for things like CCTV and the building manager's office. It's up to the building what they're used for. Term, service levels and pricing are discussed with you individually.
Tell us about the building and our sales team will be in touch to arrange a survey. Prefer to talk? Reach them directly.
Our sales team will be in touch shortly to arrange your free site survey. Need us sooner? Call 021 824 0277.
Uncapped fibre & wireless internet in Cape Town